Design: Patients completed an adapted questionnaire following each round.
Results: 51% of patients were male. 56% were admitted with head and neck (HN) pathology, 25% with otology and 19% with rhinology.
Overall the results were positive with most patients satisfied. Otology patients however scored markedly lower on statements relating to hearing. HN patients were also dissatisfied regarding self-expression statements.
Conclusion: Specialities where communication is compromised, may pose a significant barrier to patient interaction and satisfaction. Such patients should be identified and obstructions remedied.